CONTACT US AT info@zeazookids.com.

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Last Product Reviews

ROBIN Camel Suede Owl
We bought - again - Robin shoes for our child. As already expected these Robin shoes are perfect....
Aug 10, 2018
CORELA Blue
My (now) 18-month-old at first didn't like wearing these shoes and then something clicked. He doesn' ...
Aug 8, 2018
SHELL Red
perfect, just as any other zeazoo shoe. Perfect fit and shape, great service and the children love t ...
Aug 7, 2018
Custom Symbol and Color Combination
perfect, just as discussed by e-mail. everything was possible. this makes the kids always crazy happ ...
Aug 7, 2018
CORELA Gray
perfect, just as any other zeazoo shoe. Perfect fit and shape, great service and the children love t ...
Aug 7, 2018

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Please contact us within 12 hours after you have placed your order if you wish to cancel.

GUARANTEE:

ZeaZooKids  will exchange your product or will offer an additional discount of its price in case a production defect presents in your ZeaZooKids pair during the first month of usage. The first month of usage starts on the day you have received the parcel.

When you request a refund or exchange, please contact us with a picture showing the problem at info@zeazookids.com.

You can contact us for further advice in any other situation or after the one-month period if you face a problem with your product.

REFUNDS OR EXCHANGES:

If you want to return or exchange your ZeaZooKids product please fill in the following return form.

In addition, when you want an exchange, please contact us at returns@zeazookids.com for further instructions.

You may return or exchange your ZeaZooKids purchase within 30 days from day of receipt if:

  • it is in a new-like condition;

  • it is a standard product from our online catalogue and if

  • it responds to the standard measures.

Please send the product in the original full packaging and insert the invoice.

You cannot return or exchange your product if it is made as a custom order, which includes but is not limited to: custom color combination, custom size, name on the product, custom shoes parameters (exceptions from our standard parameters), custom color combination from vegetable tanned leather products.

ZeaZooKids can only refund items originally shipped by ZeaZooKids (from zeazookids.com or from our affiliates - when the purchase was done from another online retailer but shipping was done by ZeaZooKids).

The customer is responsible for the return delivery charges, unless ZeaZooKids has made an error with the order (see below).

Who pays the delivery charges when you return or want to exchange ZeaZooKids products:

In case the client returns the full order (not a part of it) directly to ZeaZooKids, ZeaZooKids will refund the full payment for this order (products price + shipping cost equal to the Economy shipping charge). If the client paid for Express delivery, this is treated as a non-standard shipping and ZeaZooKids covers only the part of it equal to the Economy shipping cost.

Example 1: the client orders three products and pays total of €190 including Economy shipping cost.

1) The client returns 2 out of these 3 products. ZeaZooKids refunds the price paid for the two products.

2) The client returns the 3 products. ZeaZooKids refunds the full payment of €190 to the client.

Example 2: the client orders three products and pays total of €199 including €19 Express shipping cost.

1) The client returns 2 out of these 3 products. ZeaZooKids refunds the price paid for the two products.

2) The client returns the 3 products. ZeaZooKids refunds the full payment for the products and the cost of the Economy shipping totalling at €188 to the client (180 for the products + 8 for the Economy shipping).

RETURN COSTS: ZeaZooKids do not cover return costs. The client bears the return delivery charges in all situations, unless some of the provisions enumerated below occurs and ZeaZooKids pays the return delivery charges:

  • when a defect is present: a torn stitch, a punch hole in the texture, etc.
  • when the product does not match its online store description. For example: You order slippers with a toggle, but receive a pair with a strap fastening;
  • when shoe size does not match the one designated in your order: You checked size 19-20, but received 21-22.

Since ZeaZooKids is not at your place of living, please send us pictures proving the mistake or the problem with the shoes.

DISCLAIMER:

  • The color you receive may be slightly different from the nuance that you expect to receive, because the colors may look different on your computer monitor. This is not accepted as a reason for a claim.
  • The size you receive does not fit the feet. ZeaZooKids states the dimensions of all shoes, based on the molds ZeaZooKids uses for each individual size and model. The fact that the shoe size you receive could not cover your expectations, based on the dimensions you measured, is not a reason for a claim.

WE VALUE YOUR OPINION: Your gratification with our products is of utmost significance to us so, please share your opinions and suggestions. We expect your email if a product detail bothers you so that we may find a solution and meet the needs of your child.