CONTACT US AT info@zeazookids.com.

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Last Product Reviews

YETI Blue in waterproof leather with wool fleece and laces
These winter boots are really wonderful. I was looking for flexible warm boots, I can adjust to my k ...
Nov 30, 2018
LEO Blue
These shoes are great! Since my son has started to walk a year ago, we have been using these shoes i ...
Nov 25, 2018
Custom Symbol and Color Combination
Very nice slippers, cute, very comfortable, very nice hold on the foot!
Nov 19, 2018
YETI Black-red with wool fleece in waterproof leather
Best shoes for kids I have ever tried. So soft and easy to take on and of.
Nov 19, 2018
YETI Blue with sheepskin in waterproof leather
Our second winter with Yeti!
Nov 13, 2018

Newsletter

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CANCELLATION:

Please contact us no later than 24 hours after you have placed your order.

GUARANTEE:

ZeaZooKids will exchange your product or will offer a discount in case a production defect arises in your ZeaZooKids pair during the first month of usage. The first month of usage starts on the day you have received the parcel.

When you request a refund or exchange, please contact us with a photo depicting the problem at info@zeazookids.com.

You can contact us for further advice in any other situation or after the one-month period if you face a problem with your product.

RETURNS OR EXCHANGES:

If you want to return or exchange your ZeaZooKids product please fill in the following return form.

In addition, when you want an exchange, please contact us at returns@zeazookids.com for further instructions.

You may return or exchange your ZeaZooKids purchase within 30 days from day of receipt if:

  • it is in a "like new" condition;
  • it is a standard product from our online catalogue and if
  • it responds to the standard measures.

Please send the return product in the original full packaging and insert the invoice that accompanied it.

You cannot return or exchange your product if it has been produced as a custom order, which includes but is not limited to: custom color combination, custom size, name on the product, custom shoes parameters (exceptions from our standard parameters), custom color combination from vegetable tanned leather products.

ZeaZooKids can only refund items originally shipped by ZeaZooKids (from zeazookids.com or from our affiliates - when the purchase was processed BY another online retailer but shipping was done by ZeaZooKids).

The customer is responsible for the return delivery charges, unless ZeaZooKids has made an error with the order (see below).

REFUNDS:

If you want to return the product/s you received, we will refund the payment for the product/s once we receive the returned package as follows:

  • Full return - the refund will be processed within 2-3 working days after the date we receive your parcel.

  • Partial return - the refund will be processed within 15 working days after the date we receive your parcel.

We will refund the Economy shipping charge in the following situations:

In case the client returns the full order (not a part of it) directly to ZeaZooKids, ZeaZooKids will refund the full payment for this order (products price + shipping cost equal to the Economy shipping charge). If the client has paid for Express delivery, this is treated as a non-standard shipping and ZeaZooKids covers only the part of it equal to the Economy shipping cost.

Example 1: the client orders three products and pays a total of €190 including Economy shipping cost.

1) The client returns 2 out of these 3 products. ZeaZooKids refunds the price paid for the two products.

2) The client returns all 3 products. ZeaZooKids refunds the full payment of €190 to the client.

Example 2: the client orders three products and pays a total of €205 including €25 Express shipping cost.

1) The client returns 2 out of these 3 products. ZeaZooKids refunds the price paid for the two products.

2) The client returns all 3 products. ZeaZooKids refunds the full payment for the products and the cost of the Economy shipping totalling €190 to the client (180 for the products + 10 for the Economy shipping).

RETURN COSTS:

Generally, the client makes the payment to the courier for the shipment of the return product back to ZeazooKids. 
ZeazooKids would refund return delivery charges if some of the provisions enumerated below occur:

  • when a defect is present: a torn stitch, a punch hole in the texture, etc.
  • when the product does not match its online store description. For example: You order slippers with a toggle, but receive a pair with a strap fastening;
  • when shoe size does not match the one designated in your order: You checked size 19-20, but received 21-22.

Since ZeaZooKids is not local to your place of residence, please send us photos depicting the mistake or the problem with the shoes.

DISCLAIMER:

  • The color you receive may be slightly different from the nuance that you expect to receive, because the colors may look different on your computer monitor. This is not accepted as a reason for a claim.
  • Your order is hand-made based on the measurements you provide in your purchase form. ZeaZooKids states the dimensions of all shoes, based on the molds ZeaZooKids uses for each individual size and model. The fact that the shoe size you receive could not cover your expectations (foot is not comfortable inside the shoe), based on the dimensions you measured, is not a reason for a claim.
  • Even the best leather has natural markings, which are analogous to fingerprints.  They distinguish genuine leather from man-made materials.  Some marks that can appear on the surface of leather are healed scratches, barbed wire marks, wrinkles and insect bites.  Any of these markings may be present on your shoes and are your assurance that you have a true top grain leather. Leather is a natural product and you may notice areas with different texture, grain pattern and color may vary from hide to hide and within the hide. When we manufacture the shoes, we make our best to choose leather parts that are the same; however, this is not always possible.

WE VALUE YOUR OPINION: Your gratification with our products is of utmost significance to us, so please share your opinions and suggestions. We expect you to send us an e-mail if a product detail bothers you so that we may find a solution and meet the needs of your child and/or you.